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Cox outage appears to be affecting Arizona customers

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Posted at 9:26 AM, Oct 24, 2019
and last updated 2019-10-24 13:37:48-04

Some Arizona Cox customers may be experiencing issues with service Thursday morning.

According to the website Down Detector, a majority of the problems appear to be with the internet in the Phoenix area, as well as parts of southern California. Other parts of the country also showed problems.

Some ABC15 viewers say their internet and cable service has been out for several hours.

A representative from Cox told ABC15 around 10:30 a.m. that they are not aware of any outage issues and customers experiencing issues should reach out to them directly with their address so they can look into specifics. They acknowledged Cox.com was down for site maintenance.

In response to a customer tweet, Cox's customer support account mentioned that they are "working to resolve" the issue regarding an outage.

It is not clear how large the outage is nor how long it will be before service is restored.