Hillsborough County, Florida deputies arrested a Chase Bank call center employee for stealing account information, adding her boyfriend to the accounts and making withdrawals.
31-year-old Dakima Williams and her boyfriend, 22-year-old Darius Lopez, are being charged with the crimes.
“I went to pick up a prescription and when I went to pay for it with my HSA card it said I had a balance of like $2,” Kari Krause, whose joint HSA account with her husband was compromised, said.
Krause, who lives in Texas, says investigators told her the suspect had a duplicate debit card created to make the transactions. Lopez made two trips to a Chase Bank in Tampa to pull money from the account, withdrawing $5,000 and the $4,000.
Chase reimbursed the couple and began investigating the incident. In total, deputies say nine accounts were compromised.
“As soon as we discovered this, we notified authorities and worked with them on the investigation. The employee was terminated and we reimbursed affected customers. We also put additional safeguards in place to prevent this type of behavior by restricting access to certain account information and adding extra layers of verification,” Chase Spokesperson Michael Fusco said in an email.
Chase also sold their Health Savings Account Business prior to the incident. They were still in the process of transferring the business when the crimes occurred.