So let's say you give thousands of dollars to a business and it closes without filling your order.
It happened to people who trusted Sun City Awning in El Mirage and its owner Brian Beachy.
But because of the kindness of strangers, some customers are actually getting their awnings installed.
We were there when workers were attaching Tony and Susan Spicola's electric awnings to their Peoria house.
Tony let me know he'd given Sun City Awning $1,600. It's 50% of his full order and what the business demanded upfront, and with the closure, all of that money just seemed to be gone.
Sun City Awning took deposits from dozens of people. The state's Registrar of Contractors revoked their license and now has more than 20 complaints they're looking into.
Owner Brian Beachy's other business, Awnings by Design in Scottsdale, is also closed.
When Tony let me know about his issue, I put him in touch with the awnings manufacturer Eclipse Shading Systems.
They say they did not receive money for products that weren't delivered, but they agreed to deliver Tony's awnings for just the $1,600 he still owed on the order.
Then the question -- who would install them? Enter Robert Mulvin and All Pro Shade Concepts.
Robert let me know he wanted to help these customers, so we put him in touch with the Spicolas.
Robert and his workers came to their house on a hot day recently. And in just a few hours, they made Tony and Susan's backyard dreams come true.
And they didn't charge the Spicolas a penny to do it!
He says he wants to help as many people as he can who paid Sun City Awning and need their awnings installed.
Robert says he's owned All Pro Shade Concepts for years and plans to be around for many more years.
A couple of red warning signs here: Tony says he was not allowed to use a credit card AND he had to pay half upfront.
Click here for more on All Pro Shade Concepts and to contact Robert Mulvin if you were a Sun City Awning customer.