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Hard time getting a Sam's Club refund?

Posted at 3:45 PM, Aug 03, 2018
and last updated 2018-08-03 20:22:47-04

When Sam's Club closed four stores in Arizona last year, the company said it would be easy to get refunds for memberships.

Claudia emailed the Let Joe Know team saying she has been trying for months and still can't get her money.

She lives in Fountain Hills. Her Scottsdale Sam's club was one of the four that closed.

Claudia says she called the number given six different times.

She says she was told checks were sent out. But she never received them.

Claudia let me know and I contacted Sam's Club parent company Walmart.

A spokesperson says "in areas where we no longer operate, members who cancel their membership will receive a check with a refund."

And Claudia did get some good news.

She received a gift card to use at Walmart or Sam's Club. I asked Walmart why the delay and why Claudia couldn't get a check refund to spend anywhere.

I didn't get a reply. But Claudia is happy.

Thanks to Walmart for coming through.

Click here for more on getting a Sam's Club refund.