PHOENIX — As Arizonans continue to struggle with finances due to the coronavirus pandemic, APS has decided to further extend its assistance to those who need it.
Residential and business customers will not have their service disconnected for non-payment through the end of 2020. Additionally, late fees will continue to be waived, according to a news release sent Tuesday.
APS first suspended non-payment disconnects and waived late charges in mid-March. An additional, seasonal disconnect hiatus amid triple-digit heat was set to expire on October 15.
The company is urging customers to contact them if they're experiencing any trouble making payments, as they may be able to offer other helpful options.
Customers may qualify for assistance programs, can set up flexible payment arrangements, pay small amounts to keep past-due bills from growing, and more.