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Couples scammed out of wedding videos

Posted at 10:21 PM, Jun 24, 2019
and last updated 2019-06-25 01:24:54-04

PHOENIX — Arizona Attorney General Mark Brnovich has stepped in to help hundreds of couples who paid for wedding videos they never received.

On Monday, Brnovich announced he had reached a $190,000 settlement against WedReel, LLC, a business that provided video collage services to engaged couples.

The company was in business from November 2016 to October 2017. According to Brnovich, WedReel, LLC did not provide videos to at least 427 customers who had already paid, leaving the couples without videos of their special day.

According to a press release, when WedReel, LLC stopped doing business, it took it's web page offline, failed to respond to inquiries from customers, and failed to provide videos or refunds.

Under the terms of the settlement, WedReel, LLC will have 12 months to provide wedding videos to all customers who paid and have not received a wedding video or a refund.

According to Brnovich, if the company fails to fulfill orders within that time, or if consumers are not satisfied with the videos that the owners provide them, the company is required to pay full restitution.

In addition, the owners are required to pay $20,000 in civil penalties, as well as the State's attorneys' fees.