APS: New scam telling customers to purchase prepaid card for payment

Posted at 1:50 PM, Oct 26, 2016
and last updated 2016-10-26 16:50:19-04

Arizona Public Service is warning customers not to fall for a new scam circulating the Valley.

According to APS, criminals are pretending to be employees to obtain payment information.

The scammers are calling demanding immediate payment via a prepaid card or their power will be turned off.

Potential victims are told to purchase a prepaid card and then to call back a specific number to make the payment. In many cases, the call goes to an automated system mimicking APS customer service.

APS has received more than 90 reports over the last ten days of customers who have fallen victim to the scam, and say there could be many more.

Anyone who has fallen victim to this, or any, scam is encouraged to report the incident to local law enforcement and to APS.

APS would like to remind its customers:

  • They NEVER require payment via a prepaid card.

  • The only valid numbers for the APS Customer Care Center are listed on your bill.

  • If you are ever unsure of a call, email, website, or person claiming to be with APS, call the APS Customer Care Center immediately at (602) 371-7171.

For more information please visit APS online here.