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CenturyLink outages affecting Arizona customers, agencies

Posted at 11:57 AM, Dec 27, 2018
and last updated 2018-12-28 08:29:38-05

PHOENIX — CenturyLink says they are working to restore services as quickly as possible following reports of outages Thursday across the country, including parts of Arizona.

The communications company confirmed in a Facebook post around 11 a.m. Thursday that their network is "experiencing a disruption affecting customer services", and some customers are not able to file help tickets on the CenturyLink website.

The Cochise County Sheriff's Office said their CenturyLink system had crashed, and they were redirecting all 911 and administration lines to the Douglas Police Department. CCSO also said it appears that Bisbee and Benson's 911 systems are down as well. Anyone who cannot get through is urged to call Douglas police directly at 520-417-7550.

Widespread outages across the country have been reported since earlier Thursday morning. Denver, Seattle, Boise, Dallas, Los Angeles, Chicago, and Phoenix were some of the cities to have confirmed issues with internet, television, phone, and home security services, Scripps station KIVI reported.

On Friday morning, Centurylink posted to Facebook that they were still working to restore service, but found additional technical issues with their system.