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Scooter crashes in the Valley are causing serious injuries to riders and their wallets

Posted at 8:37 AM, Feb 08, 2019
and last updated 2019-02-15 00:35:57-05

Before falling, Michelle Inskeep’s ride on an electric scooter lasted less than a minute and cost her about $1.

The aftermath: $6,500 in medical bills and three months of recovery -- and counting.

“People just think, ‘Oh, I’m just going really quick for fun,’ but it can turn into a lot worse,” Inskeep said. “I can tell you I will never ride them again…I think they’re dangerous.”

On November 14, Inskeep was riding a scooter in downtown Scottsdale when she fell as she tried to avoid hitting a curb.

The fall caused her to break several bones in her right foot and her thumb, in addition to multiple scrapes and bruises. She’s still rehabbing after a complicated surgery that placed four temporary screws in her foot to separate the bones as they healed.


“Oh yeah, it will still be several more months,” Inskeep said about her recovery. “It hurts every day. The doctor told me it will be a full year before I can see if the swelling will completely go down and everything.”

Electric scooters are flooding the Valley at an increasing rate.

A handful of companies, with clever names like Lime, Bird, and Jump, have dropped thousands of the rentable devices at major intersections and densely populated areas in the past six months.

RELATED: Bird scooters no longer fly in Peoria after negotiations end

The scooters quickly accelerate and hit speeds that routinely exceed 15 mph.

As the number of scooters increase, so does the number of people seriously injured on them, according to Valley first responders and hospital officials.

“We started to see it more at the start of the school year,” said Tempe Fire Department Assistant Chief Andrea Glass. “So August 2018, that’s really when we started to see an influx.”

Tempe began receiving so many calls for scooter injuries, that the fire department set up a special tab in its record-keeping system to specifically track scooter calls.

On average, Glass said the department is averaging 29 calls for service a month.


ABC15 spoke to several other departments, including Mesa and Scottsdale, which are working to implement better ways to track scooter-related calls as well.

Hospitals have also seen a steady stream of patients -- often multiple a day -- and not just routine emergency room visits for stitches or broken bones.

At Scottsdale Osborn Medical Center, the trauma center said it had nearly 20 trauma cases from October to mid-January.

“We’ve had injuries that required surgical intervention,” said Dr. Kaveh Najafi, interim trauma director at the hospital. “Three have been intracranial hemorrhages.”

In other words, brain bleeds.

“(The worst) was definitely a young lady, who came in after taking a tumble,” Najafi said. “She had an intracranial bleed that required an evacuation and craniectomy. [What does that mean?] They had to remove part of the skull and stop the bleeding and remove all the blood that was there.”

Other area hospitals also said that they are seeing an influx of scooter-related injuries.

A new study released by UCLA Medical Center found that one in three people injured in area scooter accidents were injured badly enough to require treatment at an emergency room. One of the study’s authors wrote that scooters will have a “substantial impact on public health.”

Several of the scooter companies are also facing a class-action lawsuit about their safety that originated in Los Angeles.

The attorney behind the case, Catherine Lerer, said she’s been contacted by hundreds of people injured on scooters.

A national investigation into electric scooter injuries found 1,500 incidents across the country and issues with agencies tracking the crashes.

In recent weeks, ABC15 has spoken to two women who suffered brain injuries and many other people who have suffered serious injuries on scooters.

Michelle Inskeep said almost everyone who asks her about her injury knows someone else who’s been injured recently on a scooter.


“I answer this question every day, five times a day - about what happened to me - and almost always, someone has their own story,” Inskeep said.

Then, sure enough, during ABC15’s interview with Inskeep, a security guard at her work building overheard our conversation and interrupted.

“Are you just interviewing her? Because I know two other people who got injured,” the guard said.

Minutes later, he came walking over with another man, whose right arm was in a sling.

His name was Terrance, and just three days earlier, he dislocated his elbow and broke his arm after he tumbled off a scooter in Mesa.

He also told us his adult son was hit by a car as he rode a scooter days earlier. Thankfully, he said his son wasn’t badly hurt.

When Terrance went to get treatment at a local ER, he said nurses and doctors joked about how many scooter patients they’ve been seeing.

“They also said they feel someone in the medical field must have created the scooters [to keep them in business],” he said, laughing. “With the crew that I had, the nurses and doctors, I was the third person that day.”

Contact ABC15 Investigator Dave Biscobing at