Beware of recall upsells

Posted at 8:31 PM, Jun 02, 2016
and last updated 2016-06-03 00:35:13-04

It seems automakers and manufacturers are issuing a lot of recalls lately. That's bringing more people into dealerships and more complaints about walking out with a bill.

The list just gets longer and longer for the Takata airbag recall. Scott Vancauwenberg's car is on the list so he went to the dealer for his free fix.

"They went to order the part because they didn't have it in," he says.

But he says they had plenty of other stuff for him.

"They said i needed some work done on the front-end, specifically."

He gave in and, $900 later, he had a new suspension and axles. Once the airbags came in, Scott says the dealer tried to sell him even more stuff that he didn't want.

"They presented me with a recommendation for a lot of other work, it was like $2,000 worth of work."

Needed or not, Scott didn't think it was the time because he was there for a free recall fix.

We're hearing the same from other owners who say they went in for recalls or oil changes and then faced pressure to buy many more services or a completely new car.

You have a right to shop around like Scott did, and he says it saved him a lot of money.

"They came back that of the repairs that were recommended only $300 needed to be done."

Have you had a similar problem?

Let me know.  Call the Assistance League of Phoenix volunteers at 1-855-323-1515. You can also send me an email or a video email where you attach a video explaining the problem.

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