Kroger/Ocado high-tech customer fulfillment center coming to Phoenix

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Posted at 10:40 AM, Jan 21, 2021
and last updated 2021-01-21 12:46:57-05

PHOENIX — A new high-tech customer fulfillment center is coming to Phoenix, creating a larger online grocery experience for the area.

Kroger, America's largest grocery retailer, and Ocado, a world leader in technology for grocery e-commerce, confirmed Thursday that Phoenix will be the location for a Customer Fulfillment Center for the southwest region.

The CFC model will be an automated warehouse facility with digital and robotic capabilities and will be used to service customers across the region.

“Kroger continues to accelerate the expansion of our national network to redefine the customer experience,” said Gabriel Arreaga, Kroger's chief supply chain officer.

“Our partnership with Ocado is and will continue to be rooted in our ability to deliver a value-added customer-centric solution that brings fresh food to customers through our seamless ecosystem,” said Arreaga.

“This exciting new collaboration will create hundreds of new jobs in Arizona,” said Governor Doug Ducey. “Arizona is proud to be one of the first sites in the country to launch this innovative technology. We thank Kroger and Ocado for their investment in our state.”

This new 200,000-square-foot CFC will accelerate Kroger's ability to expand its products to a larger footprint.
The CFC is expected to become operational 24 months after the site breaks ground and will support customers across Arizona.

“Phoenix is a global center of innovation with the experienced workforce and tech ecosystem that makes it a perfect location for Kroger’s Customer Fulfillment Center,” said Phoenix Mayor Kate Gallego. “We are excited to see the potential of an estimated 700 jobs within its first five years of operation. These jobs include but not limited to transportation, warehousing, robotics and technology, which are four of Phoenix’s workforce strengths. The location also takes advantage of our city’s burgeoning, advanced transportation network. Kroger has long been a major part of the Phoenix economy, and this new expansion is a highly welcomed addition.”