Delta now requires customers to acknowledge mask agreement at check-in

Posted at 9:02 AM, Jul 31, 2020
and last updated 2020-07-31 12:02:40-04

Customers who want to check in for Delta flights now must agree to wear protective face coverings for the duration.

Delta Air Lines Inc. announced the new check-in policy Wednesday, July 29.

As part of the update, customers must pledge to wear masks throughout the airport, in Delta Sky Clubs and on board flights, and they must acknowledge that they have not had a Covid-19 diagnosis and to their knowledge have not been exposed to Covid-19 in the prior 14 days, nor have they experienced the onset of any one of the primary symptoms of Covid-19 in the prior 14 days.

Those who do not agree to wear masks (unless they meet medical criteria for exemption acknowledged by a doctor), and those who are unable to answer the Covid-related questions in the negative will not be permitted to check in for their flights. They will be asked to reschedule or cancel their bookings without incurring change fees.

Read more from the Phoenix Business Journal.