CVS Health hiring hundreds in East Valley for new Aetna operations

Posted at 10:27 AM, Jun 23, 2020
and last updated 2020-06-23 13:27:14-04

CVS Health intends to hire 500 people at a revamped 101,000-square-foot facility in Chandler.

The Rhode Island health care services giant, which acquired Aetna in a deal valued at $70 billion in 2018, invested $10 million in new tenant improvements in the building at 1255 S. Spectrum Blvd.

The new Chandler facility will provide service for the Aetna One Advocate care management program, said Jason Clement, vice president of Aetna Clinical Services for CVS Health.

Plans call for hiring medical directors, registered dietitians, behavioral health specialists, social workers, care management nurses. There's also a need for health care advocates, which are customer service roles.

These health care professionals will serve self-insured employers that choose Aetna's network of providers. This care management program is what Clement calls a "white glove" approach to health care, helping employees navigate the complex health care system.

"What I think about what this model is doing is really changing the way we have traditionally come to experience health care," Clement said. "If you think about it being more like a premium high-end retailer in the type of service you might get from that, members are getting a white glove health service clinical model."

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