Microsoft won't call you unsolicited, don't be duped by scammers

Posted at 2:30 PM, Nov 30, 2016
and last updated 2016-11-30 16:30:53-05

Scammers may be making the rounds with tricks they've been using for years.

A viewer tells us she was contacted via a recorded phone call with the caller claiming to be from Microsoft.
The message said her Windows subscription had expired and she needed to call the number given, otherwise her computer would not work.  
According to Microsoft, the company doesn't make these types of calls.
“Remember, Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. Any communication we have with you must be initiated by you,” the company said in an online statement.
According to Microsoft, cybercriminals often use phone directories to find victims.  Another trick is pop-ups.
"Cybercriminals set up websites with scam pop-ups with messages and phone numbers. These pop-ups usually are not easy to close," the company said.
Do not call the number in the pop-up. Microsoft’s error and warning messages never include a phone number.
For more information, click here.
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