Why is it taking Cuisinart so long to offer recalled replacement parts?

Posted at 12:11 PM, Mar 14, 2017

Owners of Cuisinart food processors are frustrated after the latest news about an important safety recall.

The company now says it could be six months before they can use their machine again, according to Consumer Reports Magazine.

Mary Lasser loves cooking, and especially loves using her Cuisinart food processor. But late last year she had to tuck it away.

"Cuisinart had recalled the chopping blades because there were small pieces of metal that that were shredding off and into peoples foods," she said.

The company recalled millions of blades, and told customers to stop using them until they send a replacement blade.

"The last thing you want is do is serve a guest in your house and have them slice open their mouth with something that you've fed them," Lasser said.

But more than three months later, many owners are still waiting for their new blade.

"It's getting a little crazy, and I still don't have use of the chopping blade, and I'd really like to use the Cuisinart again," Lasser said.

So, how can it take so long to get a simple replacement part?  

Cuisinarttells Consumer Reports Magazine this blade is made in only one small factory, and there is a big backlog right now. The company says the "precise manufacturing process" means they cant rush the new blades. That means some customers will have to wait six months for their new blade.

But Lasser is tired of waiting.

"Get me a replacement blade. I'd really like a new blade, and be able to use this," she said.

Consumer Reports has one suggestion: Check with the store where you bought it. Some will let you return or exchange it, even if it is several years old.


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