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Company, Bolt On, designs auto repair technology

Posted at 5:15 PM, Nov 17, 2017
and last updated 2017-11-17 22:03:58-05

The auto shop — it’s certainly not a driver’s favorite place to be. It always seems like unexpected expenses pile up.

 "I got $600 bucks and I was thinking I should take care of my car;  that never happens,"said Elsie Alford, who owns CarLife in the Valley. 

Alford decided to take her customer service up a notch and start using technology to include the consumer in their car repairs. 

"Bolt On Technology is a whole different way of doing automotive service," said John Burkhauser with Bolt On.  

Burkhauser has been in the car repair business for decades. He's with Bolt On Technology now, introducing a program that allows a mechanic to document with pictures each part that needs a repair. 

The program then texts the pictures and report to the consumer. 

"With pictures of your vehicle," said Alford. "Your car parts, your problem, your fluids. Your everything and it creates a sense of transparency." 

Alford says it helps build trust between the shop and customer — a relationship that is often times questioned.