The auto shop — it’s certainly not a driver’s favorite place to be. It always seems like unexpected expenses pile up.
"I got $600 bucks and I was thinking I should take care of my car; that never happens,"said Elsie Alford, who owns CarLife in the Valley.
Alford decided to take her customer service up a notch and start using technology to include the consumer in their car repairs.
"Bolt On Technology is a whole different way of doing automotive service," said John Burkhauser with Bolt On.
Burkhauser has been in the car repair business for decades. He's with Bolt On Technology now, introducing a program that allows a mechanic to document with pictures each part that needs a repair.
The program then texts the pictures and report to the consumer.
"With pictures of your vehicle," said Alford. "Your car parts, your problem, your fluids. Your everything and it creates a sense of transparency."
Alford says it helps build trust between the shop and customer — a relationship that is often times questioned.