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Valley Amazon customers blame deceitful delivery drivers for package problems

Posted at 9:24 PM, Apr 13, 2018
and last updated 2018-04-14 22:17:04-04

Amazon customers in the Valley say deceitful delivery drivers are causing them problems. 

On Thursday, Edward Terrell received a notification that his package had been "handed directly to a resident" at his El Mirage home. The issue? It wasn't. 

Terrell's home security footage showed the driver taking a few steps down his driveway and tossing the package into the bed of his work truck. 

"At my job, we do quality control checks, and they come behind us and check our work," Terrell said. "Obviously something is not being done because I'm not the only one this has been happening to." 

After searching for hours, he said he finally found the package and filed a complaint. 

Last week, a Phoenix woman also received a notification her Amazon package was "handed directly to a resident" at her home but, after reviewing security footage, it was actually left on her front porch in plain view of the street. After the courier left, a thief grabbed her stuff and took off. 

In a statement on Terrell's situation, Amazon spokesman Harry Hartfield told ABC15:

“This does not reflect the high standards we have for delivery service providers. We’ve addressed this with the delivery service provider, and have contacted the customer to make things right.”

The company said it uses "a variety of different carriers to get customers their packages and each had their practices for ensuring package safety." 

Amazon offers lockers for package delivery throughout the Phoenix area and recently launched its "Amazon Key" service where couriers leave packages inside a customer's home.