Dry cleaners in Queen Creek unexpectedly closes leaving customers without items

Posted at 9:19 PM, Oct 23, 2017
and last updated 2017-10-24 11:43:43-04

Customers of a Queen Creek dry cleaners were surprised to find the store locked up with their belongings still inside.

San Tan Cleaners, near Rittenhouse and Ocotillo roads, unexpectedly closed their doors and posted a note on their store indicating that they plan to reopen on Oct. 24.

The note stated that they're "working diligently" to get the store open:

We apologize for the overwhelming inconvenience due to circumstances beyond our control. We’re working diligently to process all of the clothes that are due and to get the store reopened ASAP. We will call you as soon as all the clothes are complete and ready for pick up. We should open again by Tuesday October 24th. Thank you.

Several customers have voiced their disapproval and attempted to reach out to the owners by phone but were met with a disconnected line. ABC15 stopped by the store on Monday and spotted about a dozen customer passing by to see if their clothes were ready. Instead, they walked away empty-handed without any answers.

"Every day I come here," Ty Howey said. "There's a group of people coming and looking for clothes."

And he's not the only one.

Since last week, there have been several different signs posted on the business' door. Before the most recent sign, a different sign referred to a "family emergency."

ABC15 heard various stories from customers — all of which ended with frustration.

One woman explained that she was even told her clothes were lost. Someone else said she heard there was a problem with another company that San Tan Cleaner subcontracts. 

Aside from the questions, loyal customers just want to be sure everything is OK with the owner and his family. 

So what do you do if you ever find yourself in this situation?

First, try to find out who the management company is or the property owner. There may be a way you can enter the business and get your clothes back. Also, try talking with neighboring businesses to see what they know.