ABC15 surprises Phoenix woman with new furniture after car plows into home, destroys belongings

Posted at 6:48 PM, Apr 14, 2017
and last updated 2017-04-14 21:50:35-04

All she wanted was to get her furniture replaced.

Ruby Moore, 80, was sleeping back in January on her living room sofa bed when a driver plowed into her north Phoenix home and narrowly missed her.

But, the insurance company, SafeAuto, would not return her multiple calls and emails for nearly two months.

"They won't even communicate," Moore said. "Like, you're a human being and that's the part that I don't understand. But, I'll keep being the person that I am and they're responsible for their own lousy actions!"

While she waited for a response she was forced to sleep on an air mattress. But that wasn't sitting well with the team at ABC15. So, we took action and reached out to American Furniture Warehouse who decided to donate a sofa bed to Moore.

"Oh," Moore exclaimed as she saw her new furniture. "It's beautiful!"

The company made a quick delivery to Moore on Friday because she had waited long enough.

We did get ahold of SafeAuto ourselves.

Over the phone, the company admitted that there was a communication breakdown. But, explained that claims like this are on a normal timeline. They did address her specific claim and did cut her a check on Friday following our original story airing Thursday night. 

But, for Moore, she is moving on and now enjoying laying on that new sofa bed. She said, she is thrilled with how fast her story turned around.

"We didn't know just how good you are," Moore laughed. "And apparently SafeAuto didn't neither."

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