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Santa letter company in Florida on customers' naughty list after several complaints

Several complaints on Holiday Printables LLC
Posted at 9:57 PM, Dec 15, 2017

Customers say two Florida men aren't always delivering on the Christmas gifts they bought for their children.

Tampa-based WFTS first exposed the issue in March and has learned they're back business this holiday season.

WFTS tried talking to Bill Michelon, owner of Holiday Printables, a Sarasota, Florida-based company, but Michelon snubbed the effort and walked away.

While his house is decorated for the holidays and exemplifies the Christmas spirit, his customers say he's certainly not delivering it ... literally.

"I would say they're horrible," one customer said.

"I don't want people to be a victim like we were," said another.

They're all waiting on Santa products they ordered, including a letter from Santa, reindeer food, and fake snow from the North Pole.

Angela Bloom said she is still waiting. She ordered two years ago. She spent $150 and got nothing.

"Nothing at all. I feel totally duped," she said.

Stacey is one of many who filed a complaint with the Better Business Bureau. Complaints range from failing to deliver goods to over billing.

"They do not (deliver) on what they promise people," she said.

Back in March, WFTS revealed Bill Michelon and Patrick Ferlazzo run several companies together. Holiday Printables and three others all have an F rating with the Better Business Bureau.

RELATED: I-Team: Customers accuse 2 Sarasota men of running business scams

BBB employees still can't get Michelon or Ferlazzo to respond.

WFTS caught up with Michelon at his newly purchased Sarasota home he bought for $750,000. He just started the Mercedes Benz in the driveway.

Reporter: "We just wanna get a few words with you sir."
Michelon: "Can you leave the property please?"
Reporter: (While walking away) Ok we will. Just wanna give you the opportunity to talk, can we talk to you on the street? (Door closes)

On Facebook, the company goes by Letters From Santa. WFTS found several complaints in the comments.

One person even posted WFTS' initial story. Someone later deleted the story and the complaints.

We reached out to Facebook officials and the verified check mark next to their name was later removed.

Here's where things get really interesting...Dale and Carie Gruber own, a company delivering Santa letters and products based outside of Detroit. It's their 11th season. They have an A+ rating and accreditation from the BBB. Dale said the two Sarasota businessmen have been stealing their videos and pictures they produced and are passing it off as their own.

"What they're doing is wrong and it needs to stop. I say stop ... in fact we told them to stop from a legal standpoint," Dale said.

The Grubers provided WFTS screen grabs and examples of pictures on the Sarasota company's sites that match the video the Grubers say they originally produced. You can see the examples in the video above. They say it's been confusing customers.

"We've had our own customers who have called and said you know I really thought I was ordering from you guys," Carie said.

Dale and Carie said their company has been negatively impacted by Holiday Printables.

"It's the frustration of the customer that's really the most disheartening part," Dale said.

Michelon labels himself a "marketing mastermind and a professional media buyer" on his YouTube channel, but customers have a different label.

Stacey: "You are Grinches and hopefully karma ends up getting you in the end."

Dale said, "be nice because Christmas is coming up. You don't want to be on the wrong side of Santa Claus like these guys." 

Some people on their Facebook page claim they did receive their products.

Dale and Carie with Package From Santa are planning on suing the Sarasota company. Their lawyer confirmed they plan on filing soon.