Is that photo renewal notice a scam?

Posted at 2:12 PM, Mar 31, 2017
and last updated 2017-03-31 22:20:20-04

Whether it's a letter or an email – scams are all too common these days. Some people are constantly questions, "Is this a scam or not?"

Loretta is one of those people who questioned a letter she received. It was a photo expiration notice.

The letter said "Our records show your driver's license photo has not been updated for 12 years," Loretta explained. "Arizona law requires it."

Hey 12 years younger? I'm fine with the photo, but it's not about me.

Loretta said they requested a $12 fee too. 

So is it a scam or no scam?

On the Arizona Department of Transportation website it says "You are required to update your photo every 12 years. A notice will be sent. Failure to comply may result in disqualification for certain driver license services."

So this one is not a scam.

But there's a caution.

ADOT has a list of 33 approved third party places where you can get the picture taken and handle other license matters. 

They may be more convenient than MVD offices.

Loretta said while her notice talked of a $12 charge, her fee at a third party location was $28 that included a "convenience fee."

With any business deal, know what you're getting into before you arrive or sign up.

Need my help?

"Like" the Let Joe Know Facebook page and tell me about the issue there.

The Better Business Bureauvolunteers are solving consumer problems and saving you money everyday.

You can call them at 1-855-323-1515 or send an email.

You can also follow us on Twitter.

Check out the latest scams we're seeing. Sign up for our monthly email newsletter byclicking here.

AND WE NEED YOUR HELP!  If you want to be a volunteer and help other consumers, let me know.