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Hoverboard recall leaves family with $1,000 hole

Posted at 1:15 PM, Dec 14, 2016
and last updated 2016-12-14 21:26:58-05
It was last year's big Christmas gift for teens.
 
But some hoverboards are still causing havoc this Christmas.
 
Just ask the Reynoldo family.
 
Teens Alex and Josh saved up enough money to each buy a powerboard last year. They worked, used gift money and whatever they could to come up with a hefty $500 a piece. They spent a lot of time riding the self-balancing boards through their neighborhood.
 
But a few months later, those powerboards were recalled because of possible battery issues and fires.
 
Their mother, Veronica, said she sent in all the paperwork and returned the two powerboards back to the company, Hoverboard LLC.
 
She explained that it's been months and still no refund. She also can't get in touch with anyone at the company.
 
We couldn't get a response either.
 
So we went to the business address listed for Hoverboard LLC in Scottsdale.
 
We found a mail drop and no one from the company there.
 
The powerboard website does say that they are experiencing high call volume during the recall.
 
But the Reynoso family says enough is enough. The recall calls for a replacement.
 
But the Reynoso kids have plans for that money if they can get it back.
 
Josh wants an Xbox and Alex is looking at bigger wheels — a car.
 
If you have a similar problem, file a complaint with the Consumer Product Safety Commission.
 
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