Does your A/C unit have a warranty? Is your name on it?
That's an important question if you bought a house with a newer a/c unit and are counting on that warranty.
One local couple paid $2,400 in repairs before they found they had a warranty that had not expired.
The repair people didn't tell them, and when confronted, they said the warranties were not in the homeowner’s name.
And with some companies, the warranties are not any good if they're not in the new owner's name.
We found Trane, a large maker of A/C systems, charges a transfer fee for a certain period of time, otherwise "the warranty expires on the date of the home sale."
Rheem's website says "subsequent homeowners do have the remaining balance of the original base warranty."
But there are certain parts of the coverage that are "not transferable."
So, right now, before you have an A/C problem, look up the serial number on your A/C unit.
Then go to the website and look up your warranty information.
Make sure if there's an A/C problem, you know what's covered and who to call.
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Need my help? Call the Assistance League of Phoenix volunteers at 1-855-323-1515. You can also send me an email, or a video email where you attach a video explaining the problem.
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AND WE NEED YOUR HELP! If you want to be a volunteer and help other consumers, let me know.
