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Salt River Project extends disconnection moratorium, but will resume late fees

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Posted at 8:48 AM, Jul 21, 2020
and last updated 2020-07-21 19:20:14-04

PHOENIX — Salt River Project’s moratorium on power disconnections during the Covid-19 pandemic has been extended until Oct. 1, but late payment fees will resume in August.

Starting Aug. 1, those customers not on the nonprofit electric utility’s Economy Price Plan, or EPP, will begin accruing late payment fees, and SRP said customers should call soon to set up a payment plan for past-due balances.

"Further extending our Covid-19 disconnect moratorium was an important decision SRP made in order to help customers develop repayment and bill-assistance solutions that work for their unique situations, and our hope is they will call us sooner rather than later," said Jim Pratt, associate general manager and chief customer executive at SRP, in a statement. "It is our goal to work with each customer who is having trouble paying their bill so we can help get them access to financial support and ensure they don't accrue more debt."

SRP said customer past-due balances total about $31.8 million, which is about triple the average debt at this time of year.

Read more from the Phoenix Business Journal.