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Chick-Fil-A, Cracker Barrel among diners' top picks; McDonalds, Denny's land at bottom

Posted: 3:44 PM, Jun 21, 2016
Updated: 2016-06-21 21:44:37Z
When you deserve a break, where do you go?  
 
Apparently, McDonald's is not the first choice.
 
According to the the 2016 American Customer Satisfaction Index, Chick-Fil-A has the pleasure of being the top choice for fast food restaurants, Cracker Barrel is first for full service restaurants. McDonald's and Denny's landed at the bottom.
 
The ACSI's latest restaurant report found Americans are spending more eating out than on groceries for the first time ever.  
 
Chipotle fell from the number two spot to nine on the limited service list, likely a result of the food-borne illness public relations nightmare the chain endured in 2015.  
 
The ACSI Restaurant Report 2016 is based on responses from 4,786 customers, chosen at random and contacted through email between March 5 and March 31, 2016. 
 
Here are the rankings:
 
Top limited service restaurants
  1. Chick-Fil-A
  2. Papa John's
  3. All others (not listed)
  4. Little Caesars
  5. Panera Bread
  6. Arby's
  7. Dunkin' Donuts
  8. Subway
  9. Chipotle Mexican Grill
  10. Domino's
  11. KFC
  12. Pizza Hut
  13. Burger King
  14. Wendy's 
  15. Starbucks
  16. Taco Bell
  17. Jack in the Box
  18. McDonald's
 
Top full service restaurants
  1. Cracker Barrel
  2. LongHorn Steakhouse (Darden)
  3. Texas Roadhouse
  4. All others
  5. Olive Garden (Darden)
  6. Red Robin
  7. Applebee's
  8. Red Lobster
  9. Ruby Tuesday
  10. TGI Fridays
  11. Outback Steakhouse
  12. Chili's 
  13. Denny's
To read the full report, click here .  

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