We just received several complaints of Wells customers getting bogus texts about account suspensions:
From a viewer: "I received a text msg on my phone saying to call a local phone number regarding my Wells Fargo account. I called the number and it says my card was suspended per my request and if it was in error to enter a bunch of information. So I hung up and called the 800 number and was in turn told it was a scam."
Others say the same thing. I called the number. They wanted my Social Security number as proof, an indication of a BIG TIME scam and a reminder to never answer those kind of requests.
Always call the bank or business to check things out.
In a response Friday, a Wells Fargo representative said a common tactic for scammers is to use known cell phone provider prefixes in generating random phone number within a given area code, such as 480, 602 or 623 in the Valley. Such scams typically move on to new geographic areas
"Wells Fargo cautions our customers to be suspicious of any e-mail, text message or phone call that asks for personal and account information. When Wells Fargo contacts customers, we do not ask for personal or account information," spokesperson Mike English said. "We encourage customers to forward suspicious emails to email@example.com. If a Wells Fargo customer believes they may have been the victim of fraud, or if they believe their account may have been comprised, they should contact us immediately at the number on the back of their debit or credit card, 1-800-869-3557."
English said Wells Fargo customers looking for more information can visit the company's page dedicated to bank scams.
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