MESA, AZ - A Valley family thought they were heading to a Mesa Camping World store to look for a hot deal on RVs, but instead, they ended up looking for a way out!
Michael Harmon and his wife Mary say the incident happened Sunday evening.
They arrived at the store at 2222 E. Main St. roughly half an hour before closing. After a store associate escorted them to an RV lot, they tell ABC15 no one ever came back to get them. After some time passed, they realized the store had closed, but it was too late.
The Harmons say the door leading back into the store was locked and so was an RV gate that leads to a parking lot. They were trapped, and didn't know what to do.
After calling Mesa Police, they decided to chronicle their adventure in a Facebook Live post.
"It feels like we're incarcerated in an RV lot, an RV prison," they say at one point in the video.
"Being locked in a facility shouldn't be something you have to worry about," Michael Harmon told ABC15 Friday.
Mary Harmon says the couple, along with their two baby boys, were trapped for more than an hour, fenced in with nowhere to go.
And escaping wasn't as simple as scaling that fence. The fence is about ten feet tall and has wires on top. The Harmons worried it was an active electric fence and didn't want to chance getting hurt.
When Mesa Police arrived, an officer touched the fence and realized it wasn't an active electrical fence, according to the Harmons.
As the officers stood on the outside, the Harmons handed their baby boys over through the fence.
"I was having almost panic attacks handing my kids through this fence and I'm like...it's gonna turn on in the middle of this!" explains Mary Harmon.
ABC15 spoke to Camping World President Roger Nuttall over the phone. He says everyday, employees go through a set of procedures before closing. Friday was the first he was hearing of the incident. Nuttall told us he'd like to speak personally with The Harmons to try to get to the bottom of what may have happened.
Michael Harmon says he complained to the company on Facebook just one day after. Someone from the company responded, but no one called him back to follow-up, he says.
"It goes above and beyond poor customer service," Michael says.