Chandler residents frustrated over humming noise

Posted at 9:53 AM, Apr 20, 2018
and last updated 2018-04-20 12:53:54-04

After residents banded together over a high-pitched humming noise, a Chandler data center is promising to fix it. 

"To me, this sounds like someone is down my street, in their car, laying on their horn nonstop," Amy Weber told ABC15. 

In December, Weber and her husband started a website for people in the area to track the sound near Germann and Dobson roads. 

"This was an issue that was definitely affecting our quality of life," Weber's husband, Steve, said. 

More than a hundred neighbors responded to the website's online poll and more than 300 signed a petition asking for the city to work with the company to eliminate the noise coming from its air conditioning systems.

Some shared concerns over property values and said the noise disrupted the "peace and quiet" in surrounding neighborhoods. 

Earlier this month city officials met with CyrusOne about the complaints. 

In a statement, the company told ABC15:

CyrusOne is committed to being a good neighbor and member of the Chandler community. While we continue to be in complete compliance with Chandler’s ordinances, we have met with the City of Chandler to discuss ways to attenuate the issue and come to an amiable resolution for all parties. After extensive testing and engineering reviews, we will install sound attenuation packages on all the currently installed AC systems. Moving forward, CyrusOne will purchase any new AC systems with the sound attenuation packages installed at the factory. This approach has been deployed successfully in other markets. This project has begun, and the construction schedule will run through October. We have met with the City of Chandler to inform them of our plans and timeline. 

The city's noise ordinance reads, in part, "No person shall disturb the peace, quiet and comfort of any neighborhood by creating therein any disturbing or unreasonably loud noise."

The company said it is in complete compliance with Chandler's ordinances but ABC15 asked Chandler police if the humming sound constitutes a violation. 

Det. Seth Tyler said it is "difficult to answer that question because the ordinance is rather subjective in its language."

Police did not issue any citations against the company.