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Phoenix water service to resume service shut-offs in February

Running water
Posted at 3:03 PM, Jan 03, 2022

PHOENIX — The City of Phoenix Water Services department announced Monday that water service shut-off will resume in February for customers that are 31 days past due on their statement.

In March 2020, the Phoenix City Council voted to restore water service to all residential customers regardless of their account status.

"The decision, in 2020, was let's get everybody back into the water, let them defer their payment until a future date. At the time, there was no future date prescribed, it was just at some point in the future," said the City of Phoenix Water Director Troy Hayes.

Officials say they are implementing this new change since customers needed help during the start of the pandemic.

Currently, there are 17,000 customers who remain delinquent. Money owed, from those customers, is a rough total of $10M.

For any questions regarding your bill, call 602-262-6251 Monday through Friday 8 a.m. to 5 p.m. to speak to a representative with Phoenix Water.

The City of Phoenix has different financial assistance programs for those who qualify.