Mail delivered to incorrect addresses in Phoenix

Posted at 10:32 PM, Dec 06, 2016
and last updated 2016-12-07 08:53:27-05

We get important things in the mail all the time. There are bills, jury duty notices, and bank statements just to name a few.

The United States Postal Service handles 1.9 million deliveries across the Valley, 6 days a week. The vast majority of mail is delivered accurately and on time, according to USPS.

In one valley zip code near 35th Avenue and Thunderbird Road, people seem to be dealing with a lot of mailing mishaps lately.

"More missed deliveries, from someone else's mail,” said Rod Loveless, going through a stack of papers. "Someone's insurance policy," he pointed out.

"That's not even close to here,” he remarked.

Loveless said the problem has really ramped up over the past two years. He’s documented all the wayward mail that has ended up in his mailbox. 

"There have been times, around here we would have a mail exchange party, exchanging each other's mail,” said Loveless.

He said he has filed a formal complaint and written letters to the postal service. Other neighbors say they have reported similar problems.

"Sometimes the numbers would look similar to mine, sometimes it didn't matter at all, it was just like someone's random mail in my mailbox,” said Stephen Hughes.

The postal service said they are doing the best they can, and they are looking into the situation.

ABC15 also reported more mailing mishaps near 40th Street and Cactus Road. 

The USPS released the following statement Tuesday evening:

“We take every customer concern very seriously and have checked into this matter after you brought it to our attention. We certainly apologize for any inconvenience that customers in that area may have experienced. However, regarding this general delivery area in Paradise Valley (without having specific addresses provided), we have not received an unusual or large number of concerns or calls from customers regarding mail reported as misdelivered.”

The postal services said they cannot fix problems if they are not made aware of them.

They want to hear directly from customers immediately if there is a delivery concern and urge people to call the U.S. Postal Services Customer Care line at 1-800-ASK-USPS or contact their local post office as soon as possible.