He certainly isn't acting like an employee and he is not even following the dress code.
That's the point for Sean Hoy. He's undercover, brought in by Grand Canyon University to teach students in the hospitality program how important it is to follow a company's standards and how to use humor in their job.
"Humor is more amusing as it is funny," said Hoy. "When people go, 'Oh I want to be funny. Teach me to be funny,' It's like - I don't think I can teach you how to be funny. I think everybody can be humorous."
Sean has worked in hospitality his entire career and has successfully built in humor as part of the job. Often times it helps diffuse a situation in customer service. It's also about going with the flow and not being so rigid, one of the biggest mistakes, Hoy says, that can make the job more difficult.
"It's having that calculated 'this is how I respond' and not just letting it be," said Hoy.
Finally, GCU did let the students in on the little secret. A little sneaky, a little funny, but hopefully a good lesson learned.