"It's Arizona," Castro said. "This is supposedly an emergency with this weather."
ABC15 took action, contacting Select Home Warranty and urging the New Jersey company to assign a new repair company immediately due to the dangerous heat. Ana received the new air conditioning repairman's name and phone number within minutes of ABC15's call. She now has an appointment for Thursday morning.
Let Joe Know has advice for people shopping for a home warranty company.
First, look at online reviews and complaints before buying coverage. Second, check with the Arizona Department of Insurance to make sure the warranty company is licensed to do business here. Finally, locate the company's headquarters and check for disciplinary action in that state.