'MedSpa' industry making changes to keep people safe during the coronavirus pandemic

Posted at 10:49 PM, Jun 26, 2020
and last updated 2020-06-27 01:49:45-04

CHANDLER, AZ — At a time when all of us are being encouraged to wear masks in public, it may sound strange to hear about pent up demand for facial cosmetic procedures.

But that's exactly what the owners of LaVida Massage and MedSpa in Chandler say they're experiencing. The business offers Botox, facial fillers and laser treatments, as well as a number of other services.

"People want the works," says co-owner Muschi Morga.

Perhaps it's all those video conferencing calls we're on now she suggests. Whatever the reason, the business needed to make sure they did everything possible to keep clients and staff safe.

The owners used CDC guidelines, looked for best practices put in place in other states, and asked their staff what would make them feel good about coming to work.

Clients are now required to wear masks—Shields separate patients from staff at the front desk. Customers are asked to fill out a coronavirus questionnaire and extra cleaning staff have been hired, among other safety measures. Fresh surgical masks are also given out to patients who have certain cosmetic procedures.

"You don't want somebody going out with a freshly injected face and potentially developing an infection because their two-week-old mask they've been using to go in and out of the grocery store," says Morga.

Yet, some clients are so opposed to wearing a mask, they've even faked a doctor's note to try to avoid it. It didn't work.