What would you do if you got home from picking up pizza and noticed a vulgar and sexist note printed on your receipt?
Keenyatta Robinson felt outraged.
“I don’t understand why they would treat me this way,” said Robinson.
Robinson knew her teenage daughter had ordered the pizza from a Domino’s in West Bloomfield near Detroit. Was this aimed at her daughter? Or at mom? Why?
“So I called and placed another order. When I came to pick it up that receipt had the same vulgar language,” said Robinson.
She thought back to what may be known in her family as the Sausage Scandal of 2014.
“We used to get the same pizzas every Friday night. On two occasions I received a pizza with no sausage, so I called,” said Robinson. “They told me I was complaining too much and they couldn’t serve me anymore.”
Robinson says she only politely requested pizzas with sausage, felt the manager on duty was out of line, and complained to corporate.
“The manager was upset about it. He was eventually terminated, but his parting gift to us was putting that vulgar comment in her phone number’s notes,” said Ronnie Asmar, Director of Operations at Domino’s.
Asmar says the former manager was terminated for being rude to customers and his actions don’t represent the company’s values or current employees. He says current employees feel horrible they didn’t notice what the ex-employee did.
The note doesn’t appear on the screen when orders are taken, only on receipts.
They tried to call Robinson to apologize. When they learned she was outside with us, they tried again. She was not interested in an apology or a gift card they offered.
“I will never eat here again,” said Robinson. “Ever. In my lifetime.”
“I apologize for what happened. I wish she would try us again. Obviously there is no excuse for what happened. We are sorry about it,” said Asmar.