Here's what you need to know before hiring movers

Posted at 4:01 PM, Aug 31, 2016
and last updated 2016-08-31 21:33:36-04

If something goes wrong during a move, you’d hope that the people you hire will take care of it.

Well, for one Valley resident, that wasn’t the case.

Alan Driscoll hired United Mayflower to drop off some of his personal items in a container, and then he’d bring it inside. However, the container shifted so much during transport that it was difficult to open.

In fact, many of his belongings were dented, scratched or damaged as a result.

In an effort to make up for the incident, the company offered to pay Driscoll $13,000. But, later on, the company attempted to take back that amount by nearly half.

That’s when the Assistance League of Phoenix stepped in and volunteer Jim contacted the company’s owner, Unigroup.

After negotiating a price back and forth, they finally settled on $13,000—the original amount offered to Driscoll.

Unigroup sent this statement:

As a company that has been in business for nearly 90 years, we pride ourselves on excellent customer service and fair business practices. We are disappointed that Mr. Driscoll was not happy with the service he received and we have made it right. We are pleased to have resolved Mr. Driscoll’s claim to his satisfaction and wish him happiness in his new home.

In the future, people are urged to check damage compensation before signing with a mover. They usually offer to pay per weight, not value. In other words, if an item is damaged it’s likely that not a lot is reimbursed. 

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