News

Actions

Woman fights back after scammers take hundreds

Posted at 2:41 PM, Nov 09, 2016
and last updated 2016-11-09 16:42:45-05
Tired of hearing about scams that end with good people losing a lot of money?
 
Then this one's for you.
 
It started out with a phone call from someone pretending to be from Microsoft. Apparently they noticed some viruses on Gaye Smith's computer.
 
Gaye says she knows little about her computer, she so allowed the "technician" to remotely access it. The scammer wanted $300 in exchange for their services. 
 
Gaye felt she had not choice but pay them.
 
Then she thought about it, and called for a refund. Instead, the scammers charged her another $300 for a total of $600.
 
However, Microsoft would never call customers in this manner. In fact, no legitimate computer repair person will make that call.
 
It's always a scam.
 
Gaye says she reported the incident to her credit card company right away. Unfortunately, because too many months went by they turned down her request.
 
That's when she reached out to our team and the Assistance League of Phoenix volunteer team took it on.
 
Volunteer Jay got ahold of the right people at Gaye's credit card company and in less than a week, Gaye says she had all of her money — all $600 refunded.
 
Our team helps people save money every day.
 
They can help you too.
 
You can call them at 1-855-323-1515 or send an email.
 
Or "Like" the Let Joe Know Facebook page and tell me about the issue there.
 
You can also follow us on Twitter.
 
Check out the latest scams we're seeing. Sign up for our monthly email newsletter by clicking here.
 
AND WE NEED YOUR HELP!  If you want to be a volunteer and help other consumers, let me know.