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Let Joe Know: Don't always trust voicemails left from utility companies

Posted at 6:32 PM, Apr 03, 2018
and last updated 2018-04-03 21:32:59-04

I've heard a lot of scam calls. But recently I heard a call that would fool even me.

It's a voicemail from a woman in a friendly, professional voice who sounds like she's checking up on a customer concern.

It says:

"This message is for Cassandra. Cassandra my name is Jennifer I'm with Cox Communications.
We provide your cable, internet to you there apartment number xxxx. And I just needed to ask you a quick question about the services at that location. When you get my message can you please give me a call back at (623) 777-xxx. Thank you very much. Have a good day."

The person that sent over the voicemail says the caller got both her name and apartment number correct.

But she wasn't expecting a call from the company and she was suspicious.

So were we. So we left a voicemail at the number provided and contacted Cox for more information.

And even they were thrown off.

A spokesperson tells me "this is the first and only complaint I have received like this." She also says that the (623) 777-xxxx prefix is not attached to any Cox offices or cellphones.

The company called just like we did. Neither of us have gotten a response.

I'm not sure who Jennifer is and I don't know what she wants, but it's more proof that you need to verify who is calling you.

That means no giving out personal information and never calling back the number they leave for you.  Instead make sure to dial the actual customer service phone number you already have.