Should a business back a customer when an employee steals their belongings?

When you hire a business and find their employee stole from you, the expectation is they'll make it right.

But one Phoenix business owner says years later; he's still out thousands.

Two years ago, Bill Capatch trusted R+L Carriers with some expensive parts.

Bill owns Arizona Transaxle Exchange and says the parts were worth about $60,000.

The parts were being shipped, but never made it to their destination.

Bill says R+L offered money towards future shipping. And he says their insurance offered less than $100.

That's 10 cents per pound as his contract states.

But this situation was different. It turns out; the missing parts were actually stolen.

Roy Jason Madrid and another man were arrested.

Police reports say Madrid was an R+L Carriers employee at the time.

Bill had to buy the parts back from another local business.

He says his insurance paid him a small amount. But Bill says Madrid hasn't given him anything in restitution.

And he says R+L refused to talk with him about reimbursing him. Bill says he's still out thousands of dollars in other expenses.

R+L Carriers did not get back to us for comment.

Before you ship anything, anywhere, make sure you read the fine print.

Make sure you know what insurance pays if your items go missing.

Likely, an employee stealing your items, won't be mentioned.

 

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