Valley woman waits months after furniture mix-up

Posted at 9:50 PM, Mar 20, 2017
and last updated 2017-03-21 00:50:59-04

When your back yard is a golf course, you want to spend as much time as you can enjoying it.

That was Patricia Oliver's intention when she purchased a new patio set.

"It was the same type chair that moves this way and rocks this way," she explained.

But the Mesa resident says the set that was delivered wasn't right. She called to have it picked up.

"They said they were so busy they couldn't pick those up until next month. Well by the following month I was leaving," she says.

Patricia was able to store the chairs until she got back. Six months later, the old chairs were picked up and new chairs were dropped off. But she says those were wrong too.

"They said 'No we don't even have the chairs you're talking about.'  I said 'Pardon me?'"

Patricia wanted her money back. She says the store wouldn't budge, so she let me know.

And volunteer Madina got to work.  

Patricia says she helped her every step of the way.

"I'm telling you, you got a jewel you really have," she says.

Eventually, Madina got in touch with the right people at Mega Furniture and a few weeks later Patricia got a phone call saying they were picking up the chairs and giving her a full refund.

Mega Furniture tells me several things contributed to what happened with Patricia's situation.

A spokesperson sent this statement:

"Mega Furniture apologizes this refund took longer than anticipated, which was offered when the model of furniture was changed by the manufacturer. This was outside of Mega Furniture's control. Due to our customer's credit card having been canceled and reissued to an alternative bank, under Mrs. Oliver's request, we continued to attempt the refund to her card, until we settled on a full refund by check. Mrs. Oliver did not have to pay for any of the deliveries or pick ups, and has since been reimbursed for her entire purchase."

Thanks to Mega Furniture for coming through.

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