NewsLet Joe Know


Urgent notice making its way around the Valley; is it legit?

Posted at 6:16 PM, Mar 23, 2018
and last updated 2018-06-22 21:11:41-04

Judith in Sun City West is questioning a notice she received from "vehicle services department."   

The letter sounds serious saying, "immediate response to this notice requested" and "our records indicated that you have not contacted us to have your vehicle service contract uploaded."

In an email, Judith let me know that she had never heard of them but they want her to sign up for a contract. She asked, "is this a new scam?" 

Judith, it's not a scam. But those "official looking" sales tactics could be misleading and definitely are not new. 

The words "time sensitive" and "act immediately" are in bold. But at the very bottom in tiny print is where you want to look.

It says "Auto Assure LLC" is the company behind the letter.

A search shows they are a car warranty company out of Plano, Texas. Though not a Better Business Bureau (BBB) accredited, the company has a B minus rating.

It also has a history of consumer complaints about the letter they send. In 2016, BBB put out an alert because consumers complained that the letter said people hadn't updated their contract, despite not having one.

The company agreed to change the wording, and later changed updated to uploaded.

Big difference I guess. 

But there is something useful in the letter.

Again at the very bottom, it admits getting your information from public records and gives a website to stop getting them.

We don't know the validity of the site they include on the notice.  

However, is the safe way to opt out of prescreened sales offers.