News

Actions

Having issues with your new iPhone7? Here are solutions

Posted at 4:03 PM, Oct 26, 2016
and last updated 2016-10-27 13:34:53-04
A lot of you spent a lot of money buying the iPhone 7 — but now many customers are complaining about glitches with the newly rolled out device.
 
On the Let Joe Know Facebook page, Adam tells me his wife's phone "displays the overheated battery warning when using any video-calling applications or watching movies; five days and still waiting for a replacement."
 
And Sandy stopped using the phone altogether saying "Problem with reception and dropped calls, went back to my old iPhone 5s."
 
Online many others also complained about dropped calls.
 
Other glitch complaints have included a home button hard to press, a hissing sound that may come from being under a heavy load, reconnecting service after being in airplane mode, and earpods that lack volume control.
 
Online, owners say this Apple software update , IOS 10.0.2, should take care of the volume control issue.
 
For the airplane mode glitch, it's suggested you restart the phone or remove and reinsert the SIM card.
 
Some phones are being replaced.
 
But Apple did not respond to our questions about solutions to these issues.
 
Need my help? 
 
"Like" the Let Joe Know Facebook page and tell me about the issue there.
 
You can also call the Assistance League of Phoenix volunteers at 1-855-323-1515.
 
You can email or find me on Twitter.
 
Check out the latest scams we're seeing. Sign up for our monthly email newsletter by clicking here.
 
AND WE NEED YOUR HELP!  If you want to be a volunteer and help other consumers, let me know.