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Couple can't use miles to upgrade flight

Posted at 7:01 PM, Sep 09, 2015
and last updated 2015-09-09 22:01:37-04

If you're traveling on American Airlines or US Airways in the next month, one couple has a warning.

Depending on how you booked the ticket, don't count on using your frequent flyer miles to upgrade seats.

Cliff and Katie Hamilton tried to do just that for a flight to the East Coast. They wanted to use some of their US Airways miles to get first class seats. But the couple says this wasn't allowed.

Turns out, they booked a US Airways flight on the American Airlines website. The couple thought, like most of us, that the two airlines were now one. They didn't know that the reservation systems are still separate.

So the couple couldn't upgrade because of how they booked their flights. 

For now, to upgrade a flight, you must find a flight that is operated and booked by the same airline. That changes on October 17th when the two systems finally merge into one.

If you're booking flights after that date, you won't have an issue. Those bookings can only be done through American Airlines for their flights.

Here's more information about the upgrade issue.

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