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Clicking on computer updates could be harmful

Posted at 5:39 PM, Apr 25, 2016
and last updated 2016-04-25 22:18:58-04
So you're sitting at your computer and suddenly it freezes.
 
It says that your computer is under attack from a virus and you're instructed to click to repair.
 
Don't click. Scammers are finding new ways to get into your computer and control it.
 
It used to be a "fake" technician calling and saying they were from Microsoft.
 
They say they've been monitoring your computer and want to help fix a virus.
 
And they want remote access to your computer.
 
With that, they could do whatever they want to it.
 
That scam still happens.
 
Now, more people are seeing pop-ups about your computer needing some update.
 
Some are legit. Some are scams.
 
Don't click. Instead, go to the manufacturer's website to download any update.
 
And if your computer is overtaken by some scam, don't pay.
 
I've never seen it help anyone.
 
And now the scammer has your credit card too.
 
Your best bet is to take the computer to a trusted repair shop.
 
Check out the latest scams we're seeing. Sign up for our monthly email newsletter by clicking here.
 
Need my help? Call the Assistance League of Phoenix volunteers at 1-855-323-1515. You can also send me an email, or a video email where you attach a video explaining the problem.
And you can reach me on Twitter or "like" the Let Joe Know Facebook page and tell me about it there.
 
AND WE NEED YOUR HELP!  If you want to be a volunteer and help other consumers, let me know.