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Pricing error costs Valley man Black Friday deals

Posted at 11:24 PM, Dec 11, 2018
and last updated 2018-12-12 01:24:16-05

A Gilbert man says his Black Friday purchase was canceled after the manufacturer listed the wrong price on its website.

Carlos Candelaria says early Black Friday morning he waited in line for 2 hours to take advantage of a heavily discounted laptop.

While waiting in line he was also searching online for an even better price.

He found one on "I looked at the specs and I said 'hey nobody can beat this.'" 

Candelaria says he ordered the $150 computer on the spot and ended his search.

"Got my receipt saying it was going to be shipped out on December 4," he says.

But the next day he got an apology email saying the smoking deal was a mistake. The price on the website was wrong.

"This is Black Friday.  It's only once a year," he says. 

When he complained he says he was passed around to customer service agents in another country and offered a $50 coupon towards his next purchase.  But he says it's nowhere near the value of the Black Friday deals he missed out because of the mispriced laptop.

"I want them to honor the price," he says.

When he couldn't convince them, we tried.

In a statement HP says:
"HP experienced a system error in a Black Friday promotion that impacted a small number of customers. We quickly fixed the issue and offered impacted customers both the correctly discounted price and an additional coupon for use on any purchase. We apologize for any inconvenience."

We asked why the company wouldn't' honor the price since so few were affected.  We did not receive a response.

Has something like this happened to  you?  Let me know.