Is your computer slow even though you pay for high speed internet?
If so, there could be a number of reasons.
One thing you can do right now is test your speed online. In a very short time, you can get your download and upload speeds.
Cox says it offers "easy access and is an unbiased source."
Ken Colburn with Data Doctors suggests using a speed test not affiliated with an internet service provider.
So he recommends testmy.net.
When you perform any test, make sure you hardwire the computer to the modem--don't use wifi to do it.
Colburn says to get an accurate speed, test at three different times a day at least three days in a row so you get at least nine tests, then average those out.
Internet service plans are sold with "up to" speeds because providers can't guarantee a particular speed due to a number of factors, including how busy it may be when you are online.
The "up to" number is the maximum and your speed could be lower, sometimes much lower, and a slow speed may have nothing to do with your service plan. It could be a computer, modem or router issue. Or maybe your computer has a virus.
Cox and CenturyLink say a customer's experience can be slowed by older equipment, the number of devices in use, websites accessed, time of day as well your location.
If you get a slow speed test, check those out. If you don't find issues and still have a slow speed, take it to your provider.
And then let me know!
Click here for more problem solving tips for slow computers.