Need Facebook help? Don't call; customer service numbers are bogus

Posted at 6:01 PM, Jun 17, 2016
and last updated 2016-06-17 22:24:54-04

Seems like Facebook wants to know everything about you.

What's on your mind? Who are your friends? What's your phone number?  

But when Angie Glespie tried getting information about Facebook she says didn't find much.

"I went to Google and I just typed in Facebook customer service," she says. "A man answered the phone, he was very difficult to understand. I then explained the situation."

Angie had a problem with her account.

And this guy was willing to help for $99.

"I just kinda said that's ridiculous, that's ridiculous. And he says that's just how it works." 

But that's not how it works.

Facebook doesn't charge you for help. But it can be tough to get.

The website does everything, well, on the web.

While questions can be answered through "Facebook community help", there is no customer service number.

So we had a tough time asking about a suspicious email we got from a viewer.

The sender claims to be Keisha Amador, who is supposedly with the Facebook User Experience.

It offers a $75 Visa gift card to do a 60 minute research study.

Interested? Just click the link.

It doesn't seem right. 

But just to be sure, we contacted Facebook... or tried... again and again through their media email.

We got no response.

The help community says there *is a legitimate survey."

But is it this one? No way to know for sure.

Facebook is popular and scammers know it so beware.

Before clicking on unknown link or signing up for anything run it through the community and do an internet search.

Need my help?

Call the Assistance League of Phoenix volunteers at 1-855-323-1515. You can also send me an email

And you can reach me on Twitteror "like" the Let Joe Know Facebook  hand tell me about it there.

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