"Deny, deny, deny."
Some of you think those are the first 3 words insurers say. That's what Harold Burton would tell you.
While he likes talking about his World War II days, don't get him started on his most recent battle...it's his kitchen counter. It's broken and he says he had nothing to do with it. Harold says he hired a Sears repairman to fix his dishwasher, and plenty of them stopped by.
But he says it was the 4th repair person who couldn't get the dishwasher from under the counter. Harold says "he started prying underneath it with a big screwdriver and it broke." That would be the granite counter above it.
But Harold says when he called Sears, the insurance company denied the claim.
Sedgwick Claims Management Services, on behalf of Sears, wrote that the repair person says "he pulled the dishwasher out with the help of the claimant."
Did I tell you Harold is 95-years-old, has swollen ankles and can only walk with a cane?
I asked if he could move the dishwasher. Harold said, "No, are you kidding me? I can't budge nothing. I got a cane and can barely walk over there."
Harold's insurance wants a $2,500 deductible, but that's too much for him. He even paid a lawyer to write a letter to Sears. That didn't help, and Sears won't comment.
So what do you think Harold should do?
Go to the Let Joe Know Facebook page and tell me what you think.
Check out the latest scams we're seeing. Sign up for our monthly email newsletter by clicking here.
Need my help? Call the Assistance League of Phoenix volunteers at 1-855-323-1515. You can also send me an email, or a video email where you attach a video explaining the problem.
And on Twitter, we're asking when did you overpay for something? Use #paidtoomuch and if I hear some good stories, we'll share them soon.
AND WE NEED YOUR HELP! If you want to be a volunteer and help other consumers, let me know.