Senior fights insurance after counter broken

Posted at 6:24 PM, Mar 16, 2016
and last updated 2016-03-16 22:05:20-04
"Deny, deny, deny."
Some of you think those are the first 3 words insurers say.  That's what Harold Burton would tell you.
While he likes talking about his World War II days, don't get him started on his most recent's his kitchen counter. It's broken and he says he had nothing to do with it. Harold says he hired a Sears repairman to fix his dishwasher, and plenty of them stopped by.
But he says it was the 4th repair person who couldn't get the dishwasher from under the counter. Harold says "he started prying underneath it with a big screwdriver and it broke." That would be the granite counter above it.
But Harold says when he called Sears, the insurance company denied the claim.
Sedgwick Claims Management Services, on behalf of Sears, wrote that the repair person says "he pulled the dishwasher out with the help of the claimant."
Did I tell you Harold is 95-years-old, has swollen ankles and can only walk with a cane?
I asked if he could move the dishwasher. Harold said, "No, are you kidding me? I can't budge nothing. I got a cane and can barely walk over there."
Harold's insurance wants a $2,500 deductible, but that's too much for him. He even paid a lawyer to write a letter to Sears. That didn't help, and Sears won't comment.
So what do you think Harold should do?
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