Foreign website has gift delivery delays

Posted at 6:26 PM, Jan 12, 2016
and last updated 2016-01-12 20:48:28-05

Hover boards were one of the hottest Christmas toys of 2015.

Kids all over the country wanted one, including one Valley teen who spent all of her gift money trying to make it happen.

14-year-old Megan and her mom Kathy did some research and decided to buy from a website they weren't familiar with.

"We came up with the perfect match as far as cost and as far as brand," Kathy says.

It was supposed to take 3 to 5 days.  

After sending $300 dollars, they got a confirmation email--even and a tracking number but found that it was never shipped.

"At that point I started emailing, Facebooking anything I could do," Kathy says.

In email responses the company blamed the "Christmas festival."

And says UPS took four days off so “delivery would be a bit late" and "your patience and wait for a few more time."

But Kathy was done waiting. So she let me know.

We contacted the Chinese company .

They responded through Facebook saying "we did packaged all the orders and gave to UPS."  And that there were “too many orders to delivery would be a bit late."

Kathy says eventually they did get the hover board---long after it was expected. Megan is enjoying it now.

But their story is a reminder for anytime you shop online to be picky about who you give your money to. Deal with businesses that you know, look for reviews and track record, and use a credit card for better protections.

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