Beware of letter offering student loan help

Posted at 7:58 PM, Mar 11, 2016
and last updated 2016-03-11 22:02:20-05

You get an official-looking letter in the mail offering student loan consolidation with the U.S. Department of Education.

All you have to do is go to a website, sign up for a Federal Student Aid ID, and call give them a call.

Stop right there. Who are these people?  

With only a phone number and no conspicuous name to check out--I gave them a call.

The voicemail says if you got the letter and don't have student loans then it was a mistake, otherwise leave a message.

The U.S. Department of Education tells me the letter isn't from them.

But they tell me they've gotten complaints out of Alabama too.

A closer look at the very bottom of the letter in very small print says DPC offers "fee based application assistance" and that "such programs may be available for free by various government agencies."

Don't know who DPC is but why are they sending out cryptic letters about stuff you can do for free?

The U.S. Dept of Education has tips explaining exactly what you need to do, at no cost to you.

Need my help? Call the Assistance League of Phoenix volunteers at 1-855-323-1515. You can also send me an email, or a video email where you attach a video explaining the problem.
And you can reach me on Twitter or "like" the Let Joe Know Facebook page and tell me about it there.

AND WE NEED YOUR HELP!  If you want to be a volunteer and help other consumers, let me know.