Disputing credit charge? Call may not be enough

Posted at 4:00 PM, Apr 08, 2016
and last updated 2016-04-08 21:45:20-04

If you have a credit card, you've likely disputed a charge.

But making a phone call isn't enough to get it removed.

Government rules say you have 60 days to dispute billing errors from the time the charge is on the statement.

And you must dispute the charge in writing to the credit card provider.

Send it to the inquiry address, not the billing address.

The bank has 90 days to investigate. And you don't have to pay the charge during that time.

Read more of your rights and credit card dispute requirements by clicking here.

You can do that through the Consumer Financial Protection Bureau byclicking here.

Also check the terms of your credit card issuer to see if there are additional requirements.

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Need my help? Call the Assistance League of Phoenix volunteers at 1-855-323-1515. You can also send me an email, or a video email where you attach a video explaining the problem.

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